Frequently Asked Questions

Payment methods

Click here for our list of accepted payment methods

Is it possible to order by phone?

Yes! It is, please click here for details.

Shipping costs

Click here for our shipping options.


Processing times

All orders are shipped out within 1-5 business days.

Economy shipping: orders deliver within 3-14 days in Europe / 7-25 days worldwide.
DHL shipping: orders deliver within 2-7 days in Europe / 5-12 days worldwide.

We ship from Germany. Products of the brand Norvine can also be shipped from our American warehouse across North America.

 

Customs and import duties

There will be no customs or import taxes to pay on deliveries in the member countries of the European Union. Orders to the USA are usually without any customs or taxes due with Standard shipping. Canadian customers may like to calculate the taxes and duties here.

Deliveries to other countries may incur custom charges. We cannot predict what these might be so please contact your local customs office to find out more. These fees are paid to the local carrier. All international orders may be subject to tax and duties. These fees are charged by your government and are separate from any delivery fees.


Organic quality

All our t-shirts with the following logos in the description are made of 100% organic cotton, Fair Wear certified and CO2 neutral!
Click the logo or here for more informations!

 

Return for refund

please click here to visit our Returns Center.

 

Currency

The base currency of our shop is Euro. Credit/debit card payments can be processed in almost every currency. You can select your preferred currency and language here.

 

More questions?

We're happy to help! Click here to get in touch with us.